09/04/2026
At ActiveCore Health, we are deeply committed to protecting your privacy and maintaining the confidentiality, integrity, and security of your personal and medical information. As a healthcare service provider, we recognize the sensitive nature of health-related data and take all necessary steps to ensure that your information is handled responsibly, ethically, and securely.
This Privacy Policy explains in detail how we collect, use, process, store, and protect your information when you access our website, submit your details, or use our services.
By using our website or services, you acknowledge that you have read, understood, and agreed to the practices described in this Privacy Policy.
1. Scope of This Policy
This Privacy Policy applies to:
- All visitors of our website
- Patients and individuals who submit their information
- Users who contact us via forms, calls, or digital platforms
- Any interaction with our online or offline healthcare services
2. Information We Collect
We collect only the information necessary to provide safe, effective, and personalized healthcare services.
2.1 Personal Identification Information
- Full Name
- Phone Number
- Email Address
- Age, gender, or other basic demographic details (if provided)
2.2 Health and Medical Information
- Symptoms, pain areas, or medical concerns described by you
- Medical history or previous treatments (if voluntarily shared)
- Diagnostic reports, prescriptions, or test results (if submitted)
- Treatment notes, progress records, and follow-up details
2.3 Appointment & Communication Data
- Appointment bookings and scheduling details
- Communication history (calls, messages, emails)
- Feedback and reviews provided by you
2.4 Technical and Usage Information
- IP address and device information
- Browser type and operating system
- Pages visited, session duration, and interaction data
- Referral sources and traffic analytics
2.5 Cookies and Tracking Technologies
We may use cookies, pixels, and similar technologies to enhance website performance and understand user behavior.
3. Purpose of Data Collection
We collect and use your information for legitimate healthcare and business purposes, including:
- Providing medical consultation, therapy, and treatment services
- Scheduling, managing, and confirming appointments
- Communicating important updates, reminders, and follow-ups
- Understanding patient needs and improving treatment outcomes
- Enhancing website functionality, performance, and user experience
- Maintaining internal records for administrative and clinical purposes
- Sending relevant health-related information, offers, or updates (only with consent)
4. Medical Confidentiality and Ethical Responsibility
We strictly adhere to professional standards of medical confidentiality.
All health-related information shared with us is:
- Treated as highly sensitive and confidential
- Accessible only to authorized healthcare professionals and trained staff
- Used solely for the purpose of diagnosis, treatment, and patient care
We ensure that your personal dignity, privacy, and trust are always respected.
5. Legal Basis for Processing Information
We process your information based on:
- Your explicit consent
- The necessity to provide healthcare services
- Compliance with applicable legal and regulatory requirements
6. Data Sharing and Disclosure
We do not sell, rent, or commercially exploit your personal or medical information.
Your data may only be shared under the following circumstances:
- With healthcare professionals directly involved in your diagnosis or treatment
- With authorized staff for appointment management and patient coordination
- With trusted third-party service providers (such as hosting, analytics, or communication tools), under strict confidentiality agreements
- When required by law, court order, or government authorities
7. Data Storage and Retention
Your data is securely stored and retained only for as long as necessary to:
- Provide healthcare services
- Maintain medical records
- Comply with legal obligations
After this period, data may be securely deleted or anonymized.
8. Data Security Measures
We implement appropriate technical and organizational safeguards, including:
- Secure servers and encrypted systems (where applicable)
- Access control and restricted data handling
- Regular monitoring and system updates
- Protection against unauthorized access, misuse, or data breaches
Despite our efforts, users should understand that no digital platform can guarantee absolute security.
9. Cookies Policy
Cookies help us improve your browsing experience.
We use cookies to:
- Analyze website traffic and usage patterns
- Customize content and improve performance
- Enhance functionality and user convenience
You may disable cookies through your browser settings; however, this may affect certain features of the website.
10. Third-Party Links and Services
Our website may include links to third-party websites or tools.
We are not responsible for:
- Their privacy practices
- Their content or policies
Users are advised to review third-party privacy policies before sharing any personal data.
11. User Rights and Control
You have the following rights regarding your data:
- Right to access your personal information
- Right to correct inaccurate or incomplete data
- Right to request deletion (subject to legal/medical requirements)
- Right to withdraw consent at any time
- Right to restrict or object to certain data processing
To exercise these rights, please contact us directly.
12. Consent and Acknowledgment
By using our website, submitting forms, or sharing your details, you:
- Provide informed consent for data collection and use
- Acknowledge that you understand this Privacy Policy
- Agree to the terms described herein
13. Medical Disclaimer
The information provided on this website is intended for general informational and educational purposes only.
It should not be considered a substitute for professional medical advice, diagnosis, or treatment.
Always consult a qualified healthcare professional before making any medical decisions.
In case of a medical emergency, please immediately visit the nearest hospital or contact emergency services.
14. Children’s Privacy
Our services are not intended for individuals under the age of 18 without parental or guardian consent.
We do not knowingly collect data from minors without appropriate authorization.
15. Changes to This Privacy Policy
We reserve the right to update, modify, or revise this Privacy Policy at any time.
Changes will be effective immediately upon posting on this page. Users are encouraged to review this policy periodically.
We value your trust and are committed to protecting your privacy while delivering safe and effective healthcare services.